Illinois Care CONTINUUM, led by University of Chicago Medicine, is a proprietary collaborative website application for hospital systems to connect with their partnering clinics for follow up specialty care. It encompasses a complete patient flow management – from testing and patient outreach on community level, through partner clinics, to partner hospitals for specialty care.
Project partners: Four Faces Marketing
Deliverables
UX Strategy & Design
Information Architecture
User Interface Design
Website Application Development
HIPAA Compliance
Ongoing Strategy, Development & Support
Working with a large number of stakeholders, it was imperative that we follow a clear process – starting with strategic workshops, performing deep research, and establishing clear KPIs. We followed our discovery with a clear and detailed information architecture and site-wide specifications for the system.
The Illinois Care CONTINUUM website application is a complex system – with several organization types, many user roles, a complex set of permissions and access restrictions, and over a 100 different screens and complex user flows. To battle this complexity, our team remained user focused, and our UX process constantly put clinic and hospital staff and doctors first, who needed to feel that the new system is a natural extension of their everyday work.
Working with a large number of stakeholders, it was imperative that we follow a clear process – starting with strategic workshops, performing deep research, and establishing clear KPIs. We followed our discovery with a clear and detailed information architecture and site-wide specifications for the system.
Unique Features
The differentiating aspect of this HIPAA-compliant web application is its modern and inviting user interface, which distinguishes it from many other healthcare applications and healthcare dashboards that tend to have a dry look and feel.
Solution
A HIPAA-compliant, modern web application streamlining the communication process between multiple partner clinic health systems (FQHC’s), hospitals and health care providers.
PROJECT URL
app.ilcarecontinuum.com
